We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

 To start a return, contact us at Sales@linkagejewelrydesign.com.

1. Place a copy of your invoice along with the item(s) you are returning.
2. For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. Linkage Jewelry Design is not responsible for items lost or damaged while in route back to us.
3. On your original invoice, if the price of the item you are returning is listed as:
• Less than $500:
  You can use any carrier to ship your return package.
• More than $500:
  Ship your package via US Postal Service Registered Mail Make sure to keep your return receipt for confirmation that your shipment has reached Linkage Jewelry Design. All return shipping charges must be prepaid by the customer.

All packages must be returned to the following address:

Linkage

600 Boulevard South SW

Ste 104

Huntsville, AL 35802

If you require assistance, please feel free to contact us at sales@linkagejewelrydesign.com.

• Loose diamonds carry a 3 day return policy from the delivery date.
• All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear. The product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
• All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries.
• All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
• Linkage Jewelry Design is not responsible for any packages it does not receive or returns not submitted in accordance with these guidelines.
• Payments received by credit card will be refunded the same way. Please allow 3-5 business days for processing after a return is received.
• Special orders, such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.

• Returns are processed within 3-5 days after we receive a return.

• We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.

You can always contact us for any return question at Sales@linkagejewelrydesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@linkagejewelrydesign.com.